IMPORTANT! THESE TERMS OF SERVICE GOVERN YOUR USE OF THIS WEBSITE Cartel (the “SITE” or “site”), WHICH IS PROVIDED BY Cartel International, ITS AFFILIATES OR AGENTS (referred to as “Cartels Cigars,” “COMPANY,” “US,” “WE,” or “OUR” below), AND APPLY TO ALL USERS VISITING THE SITE BY ACCESS OR USING THE SITE IN ANY WAY, INCLUDING THE SERVICES AND RESOURCES AVAILABLE OR ENABLED VIA THE SITE (EACH A “SERVICE”). BY ACCESSING THIS SITE, COMPLETING THE REGISTRATION PROCESS, AND/OR BROWSING THE SITE, AND/OR PURCHASING PRODUCTS FROM THE SITE, YOU ARE INDICATING YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS OF SERVICE. YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS OF SERVICE, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH US, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THE TERMS OF SERVICE PERSONALLY, OR ON BEHALF OF COMPANY YOU HAVE NAMED AS THE USER, AND TO BIND THAT COMPANY TO THE TERMS OF SERVICE. THE TERM “YOU” REFERS TO THE INDIVIDUAL OR LEGAL ENTITY, AS APPLICABLE, IDENTIFIED AS THE USER WHEN YOU’RE REGISTERED ON THE SITE. IF YOU DISAGREE TO BE BOUND BY THE TERMS OF SERVICE, YOU MAY NOT ACCESS OR USE THIS SITE OR THE SERVICES.
Your use of, and participation in, certain Services may be subject to additional terms (“Supplemental Terms”), and such Supplemental Terms will either be listed in the Terms of Service or will be presented to you for your acceptance when you sign up to use the supplemental Service. If the Terms of Service are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Service. The Terms of Service and any applicable Supplemental Terms are referred to herein as the “Terms of Service.”
PLEASE NOTE THAT THE TERMS ARE SUBJECT TO CHANGE BY THE COMPANY AT ITS SOLE DISCRETION AT ANY TIME. When changes are made, we will make a new copy of the Terms of Service available at the site, and any new Supplemental Terms will be made available from within or through the affected Service on the site. We will also update the “Last Updated” date at the top of the Terms of Service. Suppose we make any material changes, and you have registered with us to create an Account (as defined in the Registration section below). In that case, we will also send an e-mail to you at the last e-mail address you provided to us according to the Terms. Any changes to the Terms will be effective immediately for new users of the site and/ or Services and will be effective thirty (30) days after posting notice of such changes on the site for existing users, provided that any material changes shall be effective for users who have an account with us upon the earlier of thirty (30) days after posting notice of such changes on the site or thirty (30) days after dispatch of an e-mail notice of such changes to Registered Users (defined in the Registration section below). We may require you to provide consent to the updated Terms in a specified manner before permitting further use of the site and/or the Services. If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the site and/or the Services. Otherwise, your continued use of the site and/or Services constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK THE SITE TO VIEW THE THEN-CURRENT TERMS.
Shipping and Delivery
Shipping and Return Policy:
All orders are shipped within 2 business days via USPS. We are pleased to offer Free Ground Shipping & Handling within the U.S. for all orders over $100.00. Simply apply “free shipping” at checkout! Ground shipping generally takes 7 business days from the time an order is placed to arrive at your door. Typically, orders are shipped within 1-2 business days from the time of order. Orders placed on Fridays will be shipped the following business day, Monday. We do not ship on weekends and holidays within the United States. We are not responsible for unforeseen delays in shipping.
Cartel International offers a 7-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. All refunds/exchanges are subject to review, provided at the discretion of Cartel International. We can also refund and cancel orders if notified via email the same day the order is placed.
How much time will I have to make a return claim?
You have 7 days from the receipt of our order to make a return or request a refund.
How do I return my Cartel Cigar order?
A 100% Satisfaction Guarantee backs peak orders – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS location. The customer is to bear the cost of shipping. Returns will be refunded upon receipt of unopened goods sold. Please contact us at firstname.lastname@example.org to request a return, refund, or exchange.
Can I request a refund?
Yes, you can request a refund within 7 days of your purchase date. You can receive a full refund if you’re not 100% completely satisfied with all Peak products.
How long does it take to receive a refund?
It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.
Can I speak directly to someone at Cartel Cigars about returns and refunds?
You can speak with our customer service team directly at email@example.com for questions or concerns about returns and refunds.
Our shipping and delivery policy can be found on our shipping information page.